Delivery estimates are shown in business days unless specifically stated otherwise. Saturdays, Sundays and public holidays do not normally count as business days.
Delivery overview
Orders are dispatched from our fulfilment network after payment has been authorised and all in-stock items in the shipment are ready.
Products marked as in stock are normally processed within one business day. Orders containing pre-order or back-order items may take longer unless the available products are dispatched separately.
Delivery methods
| Method | Typical time | Price | Availability |
|---|---|---|---|
| Standard | 3–5 business days | $5.99 or free on qualifying orders over $75 | Most small and medium products |
| Express | 1–2 business days | $14.99 | In-stock small and medium products |
| Next business day | Next business day | $24.99 | Selected destinations and eligible products |
| Large-item delivery | 3–7 business days | From $29.99 | TVs over 65 inches and selected large appliances |
Order cut-off times
Cut-off times apply only to products shown as in stock at the time the order is placed.
Standard and express delivery
Orders placed before 4:00 PM Monday to Friday normally enter fulfilment on the same business day.
Orders placed after 4:00 PM are treated as having been received on the next business day.
Next-business-day delivery
The cut-off time for eligible next-business-day orders is 2:00 PM local warehouse time.
An eligible next-business-day order placed before the Friday cut-off normally arrives on Monday, not Saturday. Saturday delivery is available only where it is separately offered during checkout.
Weekend orders
Orders placed on Saturday or Sunday begin processing on Monday, unless Monday is a public holiday.
International delivery
We currently deliver regular parcel orders to the United States, Canada and most countries in the European Union.
Delivery options may vary by country. Certain oversized products, appliances, lithium-battery products and products subject to manufacturer distribution restrictions cannot be shipped to every destination.
| Destination | Standard estimate | Express estimate |
|---|---|---|
| United States | 3–5 business days | 1–2 business days |
| Canada | 5–8 business days | 2–4 business days |
| Germany | 4–7 business days | 2–3 business days |
| France | 4–7 business days | 2–3 business days |
| Netherlands | 4–6 business days | 2–3 business days |
| Spain | 5–8 business days | 2–4 business days |
Import charges
Where duties, import taxes or local clearance charges apply, these may be collected separately from the recipient unless the checkout specifically states that such charges are included.
Large-item delivery
TVs larger than 65 inches, refrigerators, washing machines and other oversized products may be delivered using a specialist large-item carrier.
The carrier may contact you by email, SMS or telephone to arrange a delivery window.
Room-of-choice delivery
Room-of-choice delivery is available only when shown as an option during checkout. Standard large-item delivery is to the first safe accessible location at the delivery address.
Access requirements
Customers are responsible for checking that the product can fit through doorways, staircases, lifts and other access points.
Split shipments
An order may be split into multiple shipments when products are stored at different fulfilment locations or become ready at different times.
You are not charged an additional delivery fee solely because we split an order into multiple parcels.
If a charger is ready today but a laptop in the same order requires two additional days to process, the charger may leave first and receive its own tracking number.
Tracking your order
Tracking information becomes available after the carrier scans your parcel into its network.
A shipping confirmation may therefore arrive slightly before the first carrier tracking event appears.
Large-item deliveries may use appointment-based tracking instead of normal parcel tracking.
Delays and missed delivery dates
Severe weather, customs processing, transport disruption, incorrect address information and carrier network problems can affect estimated delivery dates.
If tracking has not updated for more than three business days, contact support with your order number so that the shipment can be investigated.